Support

We're happy to help. Email support@bmipathway.com and we'll get back to you.

Frequently asked questions

How do I get started?
On first launch, enter your height and weight, pick a target BMI, choose a fasting schedule, and turn on reminders if you'd like. You can change any of it later.
What fasting schedules are supported?
Popular presets from 12:12 up to OMAD (one meal a day), or set a custom number of hours. Start gentle and step up as it becomes routine.
How does the projected goal date work?
The app fits a trend line through your recent weigh-ins and extends it to your target weight to estimate when you'll arrive. It needs a couple of weeks of weigh-ins to appear, and it flags a pace faster than about two pounds a week.
How do I pair with a buddy?
On the Today screen, open the Accountability buddy card, enter your name, and tap Invite a buddy. Your friend accepts the invite in Messages. You'll each see the other's weight lost and streak. Only a small summary is shared, never your full history, and you can stop at any time.
How do I connect Apple Health / Apple Watch steps?
On the Today screen, tap Connect Apple Health on the Steps card and allow step access. Steps are read from Apple Health, which combines Apple Watch and iPhone. You can change access anytime in the Health app.
Does my data sync across devices?
Yes, through your own private iCloud when you're signed in. It stays private to you; we can't see it.
How do I delete my data?
Delete individual entries in the app, or delete the app to remove its on-device data. To remove synced data, go to Settings → your name → iCloud → Manage Account Storage → BMI Pathway. Removing a buddy stops sharing your summary with them.
Is BMI Pathway medical advice?
No. It's for information and education only and is not a substitute for professional medical advice. Fasting is not right for everyone. If you are pregnant or breastfeeding, under 18, have diabetes or a history of disordered eating, or take medication that affects blood sugar, talk to a clinician before fasting.

Still need help?

Email support@bmipathway.com with your device model and iOS version and a short description, and we'll help you sort it out.